This is critical as we are editing a live event and the programme has to be complete at the end of the event on Sunday. The laptop is running Win10 and automatic updates are turned off. I have tried disabling the firewall with no effect. This happens whether internet is off or on. I have tried the numbers for 6, 6.5 and 7 and receive a message to say "The serial number is invalid". I was then taken to a second page "please enter a previous serial number".
Type in your e-mail address in the field E-mail, and your password in the field Password. The e-mail address and the password combination is your eID. I entered my Edius 8 serial number (as above) and clicked register. If you already have an EDIUS X serial number, you can now use EDIUS X with your registered e-mail address and password. I clicked OK and was taken to a screen to 'enter a serial number'. I then connected to the internet through the hotel wifi and the next time I started Edius, I encountered: "This version requires the previous version licence to run". I started and used Edius two or three times earlier today with no problems. It has worked perfectly every day since then - until today. Edius 8 (upgrade) was installed on it by a known (and highly respected!) Edius expert.
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